Duration
45h Th, 15h Pr
Number of credits
| Master in engineering of conflict prevention and management | 6 crédits |
Lecturer
Language(s) of instruction
French language
Organisation and examination
Teaching in the second semester
Schedule
Units courses prerequisite and corequisite
Prerequisite or corequisite units are presented within each program
Learning unit contents
- Psychosocial approach to the treatment (prevention and management) of conflict situations.
- Reminder of the conflict theory (definition, types, levels of analysis, dynamics, ...).
- Differences between mediation/negotiation - arbitration - conciliation.
- Negotiation on positions versus interests.
- Communication and promotion of relational quality (assertiveness; empathy; non-violent communication; conducting meetings and interviews; emotional skills; creativity; ... + practical exercises).
- Focus on the posture of the mediator, skills, behaviours & tools).
- Conflict prevention/treatment within work teams.
- Testimonials from conflict prevention/management professionals.
- Prevention of Psycho-Social Risks at work.
Learning outcomes of the learning unit
At the end of the course, students will be able to:
- analyze, using the concepts, theories and tools presented in the course, the complexity of a given conflict situation encountered in private or professional life.
- analyze, using the concepts, theories and tools presented in the course, the relevance of a chosen strategy to deal with a given conflict situation.
- propose and justify an appropriate strategy for dealing with a given conflict situation.
- implement the methods and techniques learned.
- critically examine one's own functioning, as well as the functioning of the group, within a work team, with a view to promoting relational quality.
Prerequisite knowledge and skills
"Introduction à la prévention et la gestion des conflits" course (Cloé Steveny)
Planned learning activities and teaching methods
- Presentations for conceptual, theoretical and practical contributions
- Testimonials from professionals
- Experiential learning (variety of tasks to be experienced + reflected upon)
- Practical exercises (role playing, case analysis, debates, ...)
- Congruence of objectives/pedagogical choices/assessment: continuous assessment; co-construction of knowledge and continuous work (valued in the assessment); keeping of an individual logbook to formalize learning and reflections, for assessment purposes
Mode of delivery (face to face, distance learning, hybrid learning)
Face-to-face course
Additional information:
Face-to-face ; MANDATORY attendance at class sessions (theoretical and practical).
Recommended or required readings
Materials distributed as the course progresses.
Exam(s) in session
Any session
- In-person
written exam ( open-ended questions )
Written work / report
Continuous assessment
Additional information:
- 40% of the final score: group works during the Q2 ;
- 30% of the final grade: individual reflective report based on the group experience, related to the theme of managing conflict situations;
- 30% of the final grade: individual written exam on applied knowledge of the course (!!! minimum 8/20 to pass the course).
Work placement(s)
Organisational remarks and main changes to the course
This course is strictly reserved for students enrolled in the Master in Conflict Prevention and Management Engineering (Uliege-HEPL co-diploma).
Contacts
veronique.jans@uliege.be